DENTAL APPOINTMENT SETTING

       

Appointment setting.
Built for dentists.

       

Turn more dental enquiries into booked consultations with timely, informed follow-up that works alongside your reception team.

       

DAE helps qualify, nurture and book patients—then feeds the outcome back into your marketing.

       
                   See how appointment setting works        
       
         BUILT AROUND PATIENT DEMAND.          Responsive follow-up          Dental qualification          Booking feedback        
       

Built for Australian dental practices.

     
     
                               DAE co-founders Mathew McDougall and Lachlan Robertson with their arms around each other's shoulders        
Mathew & LachieYour dental appointment-setting team.
     
   
     
   
   
     
       

DENTAL APPOINTMENT SETTING

       

Appointment setting.
Built for dentists.

       

Turn more dental enquiries into booked consultations with timely, informed follow-up that works alongside your reception team.

       

DAE helps qualify, nurture and book patients—then feeds the outcome back into your marketing.

       
                   See how appointment setting works        
       
         BUILT AROUND PATIENT DEMAND.          Responsive follow-up          Dental qualification          Booking feedback        
       

Built for Australian dental practices.

     
     
                               DAE co-founders Mathew McDougall and Lachlan Robertson with their arms around each other's shoulders        
Mathew & LachieYour dental appointment-setting team.
     
   
     

DENTAL FOCUS. EXPERIENCED HANDS.

The experience behind every patient journey.

Specialist dental focus, senior growth experience and direct access to the people making the decisions.

50+Clinics helped
$25M+Ad spend managed*
20+ yearsCombined experience*
No lock-insYour account stays yours
Founder-ledWork with Mathew & Lachie

*Across Mathew and Lachie's marketing careers.

ONE FOLLOW-UP SYSTEM

Everything your dental follow-up needs.
Working as one system.

Response, qualification, booking and feedback—built around your treatments, diary and reception capacity.

01

Lead-response plan

Make the first next step clear.

Define response windows, ownership and escalation paths for every enquiry source.

Response SLAResponse SLAClear ownershipClear ownership
02

Dental qualification

Understand who is ready to talk.

Use treatment-aware questions to clarify needs, timing, location and suitability without turning the conversation into an interrogation.

Treatment-aware qualificationTreatment-aware qualification
03

Conversation framework

Keep follow-up human and consistent.

Build clear phone, SMS and email guidance around common questions, concerns and treatment next steps.

Phone, SMS and emailPhone · SMS · Email
04

Appointment booking

Connect interest to the diary.

Guide qualified patients towards an appropriate consultation while respecting clinician availability and practice rules.

Diary integrationDiary integration
Review my booking path
05

Reminders & re-engagement

Reduce avoidable drop-off.

Use agreed reminders and follow-up sequences for patients who have booked, paused or need more time to decide.

RemindersRemindersRe-engagementRe-engagement
Find my follow-up gaps
06

Outcome reporting

See what happens after the lead.

Feed contact, booking and attendance outcomes back into the marketing view so decisions reflect patient progress.

Booked and attended appointmentsBooked · attended

WHEN ENQUIRIES DON’T BECOME APPOINTMENTS

Your leads are coming in.
Are enough reaching the chair?

A strong campaign can still underperform when patients wait, conversations vary or nobody can see what happened after the form.

New enquiries waiting too long?

Patient intent fades quickly when ownership and response timing are unclear.

01

Reception already at capacity?

Busy teams cannot always manage repeated follow-up alongside patients in the practice.

02

Every enquiry handled the same way?

An implant consultation and an emergency appointment require different questions, urgency and next steps.

03

Booked consultations becoming no-shows?

Clear expectations, reminders and easy rescheduling can reduce avoidable gaps in the diary.

04

BUILT AROUND THE PATIENT DECISION

A different conversation for every dental journey.

Follow-up should reflect the treatment, urgency and level of confidence each patient needs.

Mathew and Lachie in DAE shirts, gesturing towards the free dental ads audit

Find the gaps.
Know what to test next.

YOUR FREE $2,500 PATIENT JOURNEY AUDIT

A fresh look at response times, qualification, booking flow, reminders and appointment feedback.

 
   
     
       

FROM DENTAL ENQUIRY TO APPOINTMENT

       

Appointment setting.
From enquiry to chair.

       

We connect every conversation to qualification, booking and attendance—so promising leads do not disappear after the form.

     
     
               
         1          

ENQUIRY CAPTURE

Connect every enquiry

Bring the agreed lead sources into one clear response workflow with ownership and context.
       
       
         2          

DENTAL QUALIFICATION

Define qualification

Set practical questions and pathways around treatment, timing, location and consultation suitability.
       
       
         3          

HUMAN FOLLOW-UP

Respond and converse

Use timely, human follow-up across the channels agreed with your practice.
       
       
         4          

BOOKING & CONFIRMATION

Book and confirm

Guide qualified patients into the appropriate diary and set clear expectations for the consultation.
       
       
         5          

OUTCOME FEEDBACK

Report the outcome

Track contact, bookings and attendance so marketing decisions reflect what reaches the chair.
       
     
     
       

See where qualified enquiries are progressing—or quietly dropping away.

               Included in your free $2,500 dental growth audit.      
   
     

DENTAL APPOINTMENT SETTING FAQS

Good questions.
Clear answers.

Practical answers before we look inside your account.

Do you only provide appointment setting for dental practices?

Dental is our specialist focus. The questions, conversations and booking paths are shaped around dental treatments and practice workflows.

Does this replace our reception team?

No. The service is designed to work alongside your team, with clear ownership, handover rules and agreed booking boundaries.

How quickly are new enquiries contacted?

Response expectations are agreed around your campaign, operating hours and team capacity. We make ownership and timing explicit before launch.

Which channels do you use for follow-up?

Depending on the agreed setup, follow-up may use phone, SMS and email. We define the channel mix and consent requirements with your practice.

Can appointments be booked into our existing diary?

Often, yes. We first review your booking system, consultation types, provider rules and available integrations before confirming the workflow.

How do you qualify a dental enquiry?

Qualification is treatment-aware and practical, covering needs such as treatment interest, timing, location and the appropriate consultation next step.

Can you help reduce no-shows?

We can build confirmation, reminder and rescheduling steps into the agreed journey, then report attendance feedback where the systems allow.

Do you require a lock-in contract?

No. DAE works without long lock-in contracts; the process and communication should earn the ongoing partnership.

WHO THIS IS FOR

Built for practices with enquiry volume—and gaps after the lead.

Appointment setting works best when your enquiry volume, treatment priorities, reception capacity and booking feedback are connected.

GROWING PRIORITY TREATMENTS

Growing high-consideration treatments

Your implant, Invisalign or cosmetic enquiries need informed follow-up.

RECEPTION AT CAPACITY

Reception teams at capacity

Your team needs a clear, agreed layer of support rather than another disconnected system.

READY TO MEASURE OUTCOMES

Ready to measure appointments

You want contact, booking and attendance—not lead totals alone.

READY FOR A CLEARER PATIENT JOURNEY?

Let’s talk
booked appointments.

Tell us how enquiries are handled today, where patients drop away and which treatments matter most. We’ll help identify the most useful next step.

Mathew and Lachie in DAE shirts, pointing towards the clinic enquiry form
 

TELL US ABOUT YOUR FOLLOW-UP

Dental Appointment Engine

YOUR FREE $2,500 PATIENT JOURNEY AUDIT

Your practice.
Your potential.
Fewer missed opportunities.

We’ll review the path from new enquiry to qualified, booked and attended consultation.

Check response gaps

Review your campaigns and identify avoidable waste.

Review qualification

Assess angles, formats, messaging and treatment priorities.

Map the booking path

Check the path from impression and form through to the appointment.

Know what to fix next

Receive practical priorities and clear next-step recommendations.

Mathew & LachieYour dental growth partners
LET’S GET TO KNOW YOUR PRACTICE

Make your
next move.

Share a few details and what you’d like help with.